Support Error Message

The TRUE METRIX Self-Monitoring Blood Glucose System is intended for self-testing outside the body (in vitro diagnostic use).
To assure you are getting accurate and reliable results, you can perform a Control Test (Refer to Owner’s Booklet).
If an error message appears in the Display, please see troubleshooting errors below or call 1-800-803-6025 for assistance.

WARNING

WHEN SHOULD YOU CONTACT YOUR DOCTOR OR HEALTHCARE PROFESSIONAL?

  • If you are experiencing any hyperglycemic symptoms such as fatigue, excess urination, thirst, or blurred vision
  • If you are experiencing any hypoglycemic symptoms such as shakiness, dizziness, blurred vision, hunger, weakness, or sweatiness

E-0

The system will trigger an E-0 error message if the system detects hematocrit result is < 20% or > 70%

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E-2

The system will trigger an E-2 error message if the sample is not detected or Wrong Test Strip is being used.

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E-3

The system will trigger an E-3 error message if the meter detects the test strips are compromised.

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E-5

The system will trigger an E-5 error message if the meter detects test strips issues or Very High Blood Glucose Result (higher than 600 mg/dL)

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Hi

The system will trigger a Hi error message if the meter detects blood glucose results greater than 600mg/dL

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Lo

The system will trigger a Lo error message if the meter detects blood glucose results less than 20mg/dL.

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Additional Troubleshooting Tips

Erratic Blood Results

The system may display erratic blood results if back-to-back blood tests are performed.

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Meter To Meter Comparison

DO NOT perform meter to meter comparisons; different blood glucose systems have different manufacturing processes.

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Does not turn on with strip

Meter is dead or does not power on with a strip insertion or by pressing the power button.

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